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Accessibility Statement –
H & K Cleaning

At H&K Cleaning, we are committed to making our website, services, and digital content accessible to all users, including people with disabilities. We believe that everyone deserves equal access to information, services, and opportunities, and we strive to remove barriers that could prevent people from using our website or interacting with our business. This statement outlines our accessibility practices, commitments, and ongoing efforts to ensure inclusivity.
 

01. Our Accessibility Commitment

H&K Cleaning is dedicated to meeting or exceeding the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Our goals are:

  • Perceivable: All information and user interface elements are presented in ways that users can perceive, including support for screen readers, magnifiers, and text-to-speech tools.

  • Operable: Users can navigate and interact with all website features via keyboard, mouse, or other assistive technologies.

  • Understandable: Content is written clearly and structured logically for all users, including those with cognitive or learning disabilities.

  • Robust: Our website is compatible with current and future assistive technologies, ensuring long-term accessibility.

We continually strive to exceed minimum compliance standards wherever possible.
 

02. Features and Practices for Accessibility

We have implemented multiple measures to ensure accessibility, including:

2.1 Website Design

  • Responsive and mobile-friendly layouts for all devices

  • Adjustable text sizes and high-contrast color schemes

  • Clear typography and spacing for readability

  • Consistent navigation menus with skip-to-content links

2.2 Images and Multimedia

  • Alt text descriptions for all images, icons, and buttons

  • Closed captions or transcripts for videos and audio content

  • Accessible sliders and interactive content

2.3 Forms and Booking Tools

  • All forms include labels, instructions, and error messages

  • Conditional logic is accessible and clearly explained

  • Users can navigate forms using keyboard shortcuts or assistive devices

2.4 Links and Buttons

  • Descriptive link text for easy navigation

  • Buttons and interactive elements are clearly labeled and operable via keyboard

  • Focus indicators for users navigating without a mouse

2.5 Third-Party Content

  • Embedded tools, forms, or media are reviewed for accessibility

  • We provide alternative text, descriptions, or guidance when third-party content is not fully accessible

03. Staff Training and Awareness

We recognize that accessibility is not just about technology — it’s about people. Our staff undergo regular training to:

  • Understand accessibility requirements and WCAG standards

  • Respond to accessibility feedback from customers professionally

  • Ensure that new content, pages, or features meet accessibility standards before publishing

04. Ongoing Improvements

Accessibility is an ongoing priority at H&K Cleaning. Our continuous improvement efforts include:

  • Conducting regular accessibility audits and testing

  • Monitoring user feedback to identify barriers or issues

  • Updating website content, documents, and multimedia for compliance

  • Implementing assistive technology compatibility checks for new features

  • Planning future updates with accessibility in mind from the start

05. Customer Feedback

We welcome feedback on accessibility issues. If you encounter barriers or have suggestions, you can contact us at:
Email: [your email address]
Phone: [your phone number]
Address: [your business address]

We will respond promptly and provide alternative ways to access information or services.

06. Accessibility of Documents and Files

  • All PDFs, Word documents, and other downloadable content are reviewed for accessibility

  • Where necessary, accessible versions or alternative formats are provided upon request

07. Video and Multimedia Content

  • All video content includes captions or transcripts

  • Audio content has text alternatives

  • Interactive multimedia is tested for keyboard and assistive tech compatibility

08. Accessibility for Booking and Payments

  • Online booking forms are designed for easy navigation with assistive technology

  • Payment portals are secure, clear, and accessible to users with disabilities

  • Error messages and instructions are descriptive and easy to understand

09. Compliance and Standards

H&K Cleaning aims to comply with:

  • WCAG 2.1 Level AA

  • Australian Disability Discrimination Act 1992 (DDA) requirements

  • Other applicable accessibility laws and regulations

10. Updates to this Accessibility Statement

This statement may be updated periodically to reflect:

  • Technological advances

  • Changes in accessibility standards or regulations

  • Feedback received from users

  • Updates to our website, services, or content

The latest version will always be posted on this page, and we encourage users to review it regularly.

11. Commitment to Inclusive Service

H&K Cleaning is committed to ensuring all customers, including those with disabilities, can access our services and website with ease. We provide alternative methods of communication and service delivery if needed, such as:

  • Email or phone-based bookings

  • Alternative formats for documents and invoices

  • Personal assistance for website navigation or service queries

12. Contact for Accessibility Support

For assistance, questions, or concerns regarding accessibility, please contact us:

Email: admin@handkcleaningsl.com.au
Phone: 
Address: 13A Madden way, Brentwood, WA 6-53

We are committed to responding promptly and providing any support required to make H&K Cleaning accessible to everyone.

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