Privacy Statement –

H & K Cleaning

At H&K Cleaning, your privacy, trust, and security are our highest priorities. This Privacy Statement explains in detail how we collect, use, store, and protect your personal information when you interact with our website, book our services, or contact us. By using our services, you agree to the practices described below.

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01. Information We Collect

We collect only the personal information necessary to provide our cleaning services efficiently and effectively. This may include:

• Identity information: Full name, date of birth (if applicable)

• Contact information: Email address, phone number, postal address

• Service details: Service type, frequency, special instructions

• Payment information: Credit card, bank transfer details, or payment confirmation

• Device & usage information: IP address, browser type, cookies, and interactions with our website

We collect this information directly from you, as well as automatically through your interaction with our website.

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02. How We Use Your Information

Your personal information is used for the following purposes:

• To process bookings and provide cleaning services as requested

• To generate and send invoices and receipts

• To communicate important updates about your bookings or our services

• To improve our services and website experience

• To comply with legal obligations if required by law

We do not use your personal information for unrelated marketing purposes unless you explicitly opt-in.

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03. Sharing Your Information

We value your trust and will never sell, trade, or rent your personal data. Information may only be shared in these circumstances:

• Service delivery: With trusted service providers who assist with invoicing, payments, or scheduling

• Legal requirements: When required by law, regulation, or court order

• Business operations: In the event of a merger, acquisition, or business transfer (with proper protections in place)

  

04. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, understand user behavior, and personalize content.

• You may disable cookies via your browser settings, though some features may not function correctly

• Cookies do not collect sensitive personal information unless voluntarily provided

  

05. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.

• Access to personal data is restricted to employees, contractors, and service providers who need it to perform their duties

• Sensitive information such as payment details is encrypted and processed securely

  

06. Retention of Data

We keep personal information only as long as necessary to provide services, fulfill legal obligations, or resolve disputes.

• Booking data and invoices are typically retained for up to 7 years for accounting and legal compliance

• You may request deletion of personal data at any time, subject to regulatory requirements.

  

07. Children’s Privacy

Our services and website are not intended for children under 13 years. We do not knowingly collect personal information from children.

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08. Your Rights

You have the right to:

• Access your personal information

• Correct inaccurate or incomplete data

• Request deletion of your personal data

• Opt-out of marketing communications

• Raise complaints regarding data usage

To exercise your rights, contact us at [your email address]. We commit to responding promptly and professionally.

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09. Third-Party Services

Our website may integrate with third-party tools for:

• Booking and scheduling

• Payment processing

• Analytics (e.g., Google Analytics)

These third-party services may collect or process data independently, and their own privacy policies apply.

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10. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in:

• Legal or regulatory requirements

• Technology or service offerings

• Internal policies

Updated statements will be posted on this page with the effective date.

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11. Contact Us

If you have any questions, concerns, or requests regarding your personal information, please contact us at:

Email: admin@handkcleaningsl.com.au
Phone:
Address: 13A Madden way, Brentwood, WA 6-53

We are committed to transparency, security, and trust, ensuring that your personal data is handled responsibly while providing you with exceptional cleaning services.